Privacy Policy

Effective date: October 1, 2026

This Privacy Policy explains how Mergence LLC ("Mergence," "we," "us") collects, uses, and protects information when you visit mergencekc.com, use Mergence Relay or other Mergence software, or receive text messages from us.

Who we are

Mergence LLC, 10701 E 343rd St, Drexel, MO 64742. Email: contact@mergencekc.com.

Information we collect

- Contact information you give us, such as your name, email address, company, and mobile phone number.

- Account and usage information when you use Mergence Relay or other Mergence tools, such as notes, recordings, and activity logs you create.

- Basic technical information from your browser or device, such as IP address, browser type, and pages visited.

How we use information

- To provide, operate, and support Mergence Relay and our services.

- To send you account notifications, alerts, and service updates you have requested, including by SMS.

- To respond to your questions and requests.

- To improve and secure our services and comply with legal obligations.

SMS / text messaging

If you opt in to receive text messages from Mergence, we use your mobile number only to send the messages you signed up for. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers (such as our SMS delivery provider) who process it only to deliver our messages.

How we share information

We do not sell your personal information. We share information only with service providers that help us run our services (for example hosting, database, login, and messaging providers), when required by law, or to protect our rights and users.

Data retention and security

We keep information only as long as needed for the purposes above and use reasonable administrative and technical safeguards to protect it.

Your choices

You may request access to, correction of, or deletion of your information, or opt out of text messages, by emailing contact@mergencekc.com or replying STOP to any text.

Children

Our services are intended for businesses and are not directed to children under 13.

Changes

We may update this policy from time to time. The effective date above shows when it was last changed.

Contact

Mergence LLC, 10701 E 343rd St, Drexel, MO 64742 - contact@mergencekc.com